Answers, not tickets
Support
White glove support from experts who understand your business, systems, and regulatory requirements. Whether it is day-to-day troubleshooting or adapting to market and rule changes, you get practical answers, not generic responses.
Support that fits
Operational stability
Our focus is on keeping your operations stable and running smoothly, without disruption.
White glove support
Support is not limited to issue resolution. Our approach includes hands-on assistance with daily operations, system performance, and market-driven changes.
Assigned experts
Work directly with a dedicated support specialist who understands your tech stack, data flows, and internal controls. This means issues are resolved faster without repeating context.
24x7 coverage
Follow-the-sun support teams, staffed by professionals seasoned in trading, risk, and market infrastructure. We understand the stakes.
Proactive management
We track regulatory updates and when rules change we deliver impact analysis, test configuration updates, hands-on support without you straining your internal teams.
End-to-end support
From testing to production rollout, we manage every product update so your environment stays current and optimized.
Skip the queue
No generic ticket queues or scripted workflows. Requests go directly to your dedicated support specialist, so issues are handled quickly. Get real answers, not copy-paste responses.
Support with context
We understand
We know speed, accuracy, and continuity matter. That is why our support is delivered by experts who know your environment, ensuring faster, smoother resolutions.
- Support integrated with your long-term operating model, not just short-term fixes
- Designed to reduce internal effort and free up specialist resources
- No delays caused by onboarding new team members to your environment
- Escalations are rare, most issues are handled at first contact
- Clear ownership and accountability from the support team
- We prevent issues, not just respond to them
Connect your way
Seamlessly simple
Most exchanges use variations of the FIX protocol. BroadPeak provides low-latency connections that are easily translated into formats you can actually use…. think xml, json, csv.
24/7
Follow-the-sun model
x%
Tickets resolved on 1st contact
1hr
Average initial response time
99.9%
System uptime – client environment
Ready for anything
Deploy with confidence
Our secure managed hosting on AWS uses Virtual Private Clouds (VPCs) for robust protection, while easy-to-build data streaming ETL pipelines move data seamlessly to Redshift or Snowflake through a low-code interface.
Perspectives
Insights
- Whitepapers
The new battleground for operational alpha in commodity markets
- News
BroadPeak named Category Leader in Chartis RiskTech Quadrant for Energy Trade Surveillance
- Whitepapers
Exchange connectivity: Why FIX alone is not enough
